Disappointing lack of response from Absa Vehicle Finance

I have been a client of Absa for a number years my vehicle is currently being financed by Absa Vehicle Finance.

I recently relocated to China and have no access to my previous Gmail account. I emailed Absa Vehicle Finance more than twice requesting that they update my contact information and that they assist me with a settlement letter. I received automated response claiming that someone would respond. It has been over a month and still no response.

I then elevated this to the complaints resolution centre again I received emails claiming I would hear from from and yet I still wait.

I'm extremely dissatisfied and disappointed that Absa has failed to fulfill their commitment to assist me. As I am out of the country I feel extremely helpless and frustrated. Kindly respond to my enquiry and complaint as promised Absa. Very disappointing service indeed.