AE
Aarifa E
1 reviews | Active since May 2016
15 Aug 2025, 13:09
Disappointing Experience: Account Closure Fees Not Reimbursed
I posted a review on Hellopeterregarding my poor experience and received a response. However, after replying, I am still awaiting further feedback. While my account was eventually closed (which I had to resolve directly with the bank), there has been no response regarding the reimbur*****t of the fees I incurred to close it. This reflects very poor service on their side
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Replies (3)
Absa's replyOfficial
15 Aug 2025, 14:19Dear Aarifa Ellemdeen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer Care
- Rezona Louw
Absa's reply15 Aug 2025, 14:19
Official
Dear Aarifa Ellemdeen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer Care
- Rezona Louw
AE
Aarifa E's updateReviewer Update
15 Aug 2025, 14:21Thank you looking forward to your response Rezona
AE
Aarifa E's update15 Aug 2025, 14:21
Reviewer Update
Thank you looking forward to your response Rezona
Absa's replyOfficial
15 Aug 2025, 15:15Dear Aarifa Ellemdeen Thank you for your posting. Kind regards,Group Customer Care
Rezona Louw
Rezona Louw
Absa's reply15 Aug 2025, 15:15
Official
Dear Aarifa Ellemdeen Thank you for your posting. Kind regards,Group Customer Care
Rezona Louw
Rezona Louw