Disappointing Customer Service with Online ABSA Home Loan Application

<p>On the 11th November 2016 I submitted my ABSA Home Loan Application Online. Initially the process was good with the agent contacting me and requesting that I send through neccessary documents. Since then though the process has been frustrating to say the least. The application sat blocked at Final Grant for well over 2 weeks due to a supposed block because of required FICA but this was never communicated to me on the numerous occassions that I followed up on the status of my application. It was only after many times of asking what the status was that I was told that I now needed to go into an ABSA Branch to do FICA. I did this then last Wednesday 30 June 2016 at the ABSA Irene Village Branch. I then phoned the ABSA Home Loans department the next day to see if the documents had been received and informed that they had and that the application process could continue. This however was not the case and I have now been informed only a week later that apparently the FICA block still exists. This is very frustrating as I am doing everything that I am required today on my side as quick as possible to get the application finalized as soon as possible but it seems that for whatever reason my application just sits at the Final Grant department with problems and no feedback to myself. To be told that the application is sitting at Final Grant and that I must be patient when in fact there is some sort of block on the application which is not communicated back to me in reasonable time is really unacceptable. I request that someone from ABSA who has the authority to advise what is happening with my application and get it procesed to please contact me urgently. I have done the neccessary FICA and cannot understand why the application is blocked and not progressing. This is really poor service where I am doing everything in my power but nothing seems to happen on ABSA's side</p>