HM
Hanifa M
1 reviews | Active since Feb 2019
03 Nov 2020, 14:47
Disappointing customer service
The inquiries department is not picking up calls. They say the average waiting time is 4 mins but I was holding for 13 full mins after which the call went through and I could hear voices in the background but nobody took my call!
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Absa's replyOfficial
03 Nov 2020, 16:19Dear Hanifa Manda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Absa's reply03 Nov 2020, 16:19
Official
Dear Hanifa Manda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care