Disappointing customer service by Absa

I’m so disappointed at the service I have received from Absa Bank.

Firstly I opened a Savings account at Sandton smoothly and great service I received there.

The problem started with the account not being able to accept debits, went to the branch Rosebank and Jabulani Mall with no one knowing what the problem was and left with no solution.

I visited the Rosebank mall again and requested to close my cheque account which they refused to help me with my ID copy even with a reason given that my green ID book is lost and drivers liscense expired.

The consultants again failed to provide a solution. I mean I was able to board a flight at an international airport with the very same ID copy.

However ABSA still wants a green ID book and refused to close my account.

To top it off, they now say I owe them for the fees accumulated from a bank account I last used in October which they refuse to close.

Visit any bank, they would never ask their existing clients for original FICA documents.

How can I dispute this pathetic treatment from a bank that refuses to help me.