Disappointing and non-caring service

This is the second time I am writing a review regarding the poor service from Absa Bank. On the 1 November 2022 I received a call from by Travel in Style Holidays. The lady mentioned that I had registered with them in 2019 but had not used any of my coupons and vouchers. I had also deregistered from this service back in 2019. She told me that they were going to pay the value of these vouchers and coupons into a credit card along with R6 000.00. She needed my credit card number and expiry date. I was very hesitant to give it to her, but she assured me that she was not asking for the CCV number but purely a number that they could credit the money to. I gave her the number and expiry date and within minutes R6 600.00 had been withdrawn from my account. I immediately contacted the ***** division of Absa to report the matter. My card was cancelled, and I was issued with a new card I was told that someone would contact me within two business days. Of course, this did not happen. We phoned Absa on numerous occasions, and I was told that the investigating officer would contact me within two business days. I was also told that two further attempts were made to withdraw funds After writing a review on Hollopeter I received an email informing me that the investigating officer would contact me before a certain date. Eventually, after about three weeks, someone from the ***** division contacted me and told me it was a dispute and that someone from Disputes would contact me within two business days. No one from disputes contacted me but I did receive an email informing me that my case was now closed. I rep**** to this email informing the writer that I was not happy at all with the service. I then received an email from disputes informing me that it was a policy of Master Card for me to sort this out with the merchant and to receive a letter from them that my subscription was cancelled before Absa can do anything. I have phoned Travel in Style Holidays on numerous occasions and dealt with different people. Whenever I phone, I am told that the manager is not available and that someone will call me back. Of course, this never happens. I have informed Absa on a number of occasions that I will not be paying into my Absa account until this matter is resolved. Despite this I continue to receive calls and emails from them requesting me to pay into this account. I am extremely dissatisfied with the service from Absa and the lack of concern. I do understand that banks, unfortunately, have to deal with hundreds of ***** and theft cases daily and that my issue is possible a very small one and therefore handled differently.