Disappointing absa!

I have a Forex query which I have emailed the relevant departments, since 20 July 2023. I have tried following up but all I get in response is one department asking another department to respond. No one has actually responded to me directly. I have the correct contact information and I don’t understand the blatantly disregard in not assisting me. Highly frustrated and annoyed. My money is tied up and no one seems to care!