PS
PragasenSoobramoney S

1 reviews | Active since Jun 2013

22 Jun 2020, 12:28

Disappointed with Virgin Money Credi

Afternoon I have tried to contact virgin Money eg a hundred times,regarding my credit card. You go to the complaints department,the put you to “new cards”. All new card division is doing is sending me a quotation,no reflecting the date and time the Quotation was given to me in April 2015.Never even received the terms and conditions let alone the credit agreement.They send me a current quote don’t even have my correct physical address.All I wanted was the recording of the April 2015 regarding why the did not offer me credit insurance plan.Now there is no human intervention in trying to sort out my issues and concerns at hand.No policy documentation with my signatures .From June 2007 it was Government Gazetted that all credit providers must offer credit life insurance plan.I am sending them electronic mails like it is going out of fashion.The keep on mailing me back case closed,so I send another mail,going like this to and fro.Then they need my name and Surname with in 48 hours or case is closed,e mails upon e mails ,now the latest they want my ID no within 12 hours or case is closed.Call the complaints department again,sorry they cannot intervene because it is “BACK OFFICES JOB “ and you cannot call them directly.Finally someone called me regarding the recording,her answer to me was that they probably discarded it.Never got back to me as yet.They Called me more than several times in 2015 to take up this credit card,and from what I have been reading,credit cannot be sold to any or offered via mis advertising,tele sales,go to a person home or work place.I give up.Should have stuck with Standard Bank a Prestige credit card would have been safer.I am now permanently disabled and they did not include insurance cover.I never received any statements from them.Allof a sudden my mail box is getting flooded by their statements.Please this is the last time I ask of you to show me all proof regarding this agreement,recordings,quotation proving I was sent via email or post and accepted,the terms and conditions and the policy document regarding my agreement as advised by the Banking Council of South Africa and the Banking Ombudsman.Many thanks P Soobramoney.

0
Replies (6)
Absa
Absa's reply23 Jun 2020, 11:29
Official
Hi there PragasenSoobramoney

Thank you for the posting.

Kindly note that we are looking into this matter and will provide feedback as soon as possible.

We do apologise for any inconvenience caused in this regard.

Regards

The Virgin Money Team


PS
PragasenSoobramoney S's update18 Aug 2021, 23:47
Reviewer Update
Good morning trust you well and safe.
I think you will agree with me that this matter has got out of hands and it has blown out of proportion and your company tried to address my situation at had by three of your debt collections or attorneys if you want to call it that.Well currently no one has called me from your offices and I don’t wish to communicate with Ms Vijoen.I wonder if she sees an industrial psychologist once every two years to find herself competent in one’s job functions.Now let me open my argument with this in the absolute and I say it in the affirmative.Ok here we go,I took a Virgin Money Credit Card,Sorry was persuaded,harassed and emotive language was used into taken this card.A third party called me several times,yes I have that documented,even know the race of the person,I am not a ****** but an activist and proud member of the ANC.I beg of you to kindly read between the lines because from my stand point the Law is the Law but the absolute morals,ethics and principles are above the law.Now I have been called by St uss and Attonerys,Newton Attorneys and Norton /Norlam Attonerys.Why you chop and change is not my business but it is rather frustrating,annoying and stressing me out both physically and emotionally.Its sad when these debt collectors/attorneys call you and send you letters and when you try to reach them you simply cannot because their extensions are blocked from the public domain.I don’t want to go on and on.Kindly refer HelloPeter.com under Norlam Attonerys as they shift the blame upon yourselfs regarding certain documentation I required and still require in order for judgment to be passed on me regarding the Virgin Money Credit Card.Trust you in me you have the deck of cards but you don’t know what is under my sleeve,best you play the game right and not cheat.It is an offense if your attorney’s after mailing them about fifteen times they simply cannot give me the information I need to be prepared for a civil court proceeding.No we know that cannot be justified in our SA Courts of law to withhold information from myself in regards to my Defence Refer the Bill of Rights naming just one of them of which is enshrined within the South African Constitution.Please and kindly let’s us not deviate from this topic.Your own Attonerys cannot take my calls or handle them because they portray a character of indolence towards my issues and concerns period.Does it take almost three months to get documentation from your company.Still don’t have it and trust you in me I was in hospital frequently and I sent them electronic mails advising thereof.How Sad is that,the Court told me today that I didn’t need to come in and sign any documents but rather I call your attorney’s and sort ou***** absolutely silly the attorney over the phone verbally could not define the meaning of the word “default “,says she has to mail me the definition,I find that pathetic.I hope they are not mearly serving their articles and trying to fix me into a corner.If you put the most calmest bird in a corner been a dove without an escape route it is liable to kill one ,this is just a metaphor and from the animal kingdom it plays out to be the truth.I have so much of documentation I can and will use because of your attorney’s incompetence that ABSA will be exposed to the media with everything I got.Just tell you one thing can your legal team ask me to forward a copy of my ID Document to them ,surly before sending out a letter pertaining to the act of 2005 implemented in June 2007 Section 129 they should be in possession of my ID.It is sad I have read through the act and have now studied it and there are a lot of gage terminology used and also contradicting statements made within the Act,and it differs from the Banking Association of South Africa.With that said I will be very careful and cautious has how we resolve this issue at hand.O kindly bear in mind any agreement made verbally between two parties as a mutual agreement in binding in the Laws of South Africa.Kindly don’t underestimate me because I have cor mobility’s and permanently disabled and other disabilities as well and have been See to by a District Surgeon and said I am permanently disabled,I will leave it there for now,please visit Norlam on HelloPeter.com before they do
anything unprofessional that would implicate ABSA Bank.A little thought from me be cautious as to which attorney’s ABSA hires because be rest assured they are not doing there job.I have them check mate once they make that final move which will be very soon.Read up on their bad reports on just the one site been HelloPeter leave alone the rest and it we clearly be evident in one’s closing statement that they are *********** in carrying out their daily functions.Eg which attorney you know that can not give you a simple definition of the word default,it’s shocking actually my vocabulary is much too limited to express one’s feelings and emotions going further. Closing there is a quote that says,”Never mess with a man who has nothing to lose”. I made arrangements and paying before time then I get a Section 129 letter then a summons when I just came out of hospital,you know because I have many disabilities how emotionally distressed physically distressed I am at the moment it is unbelievable.I have never defaulted on the arrangements made verbally and agreed do upon mutually between the representative of ABSA and myself.The grave is dug just awaiting,please don’t let Ms Vijoen respond to this letter because I have a very strong perception that she portrays a character of ****** within her mails and outspoken voice so I wish not to speak to her I am not calling her a ****** but like I said in the manner she carries herself out it is of my “perception that she has some ****** qualities in her.I would really love to see the ratios of whites verses non whites employed by your company and does your company make any provision for people with disabilities to work for your company.They say as much as an elephant is huge and enormously big but if an ant has to get up his nostril the ant is more than liable to bring that elephant to the ground weeping.Cheers kindly read up and herewith Reference Numbers I am always give as usual and nobody from ABSA ceo’s Department gets back to me.i know for the fact that this matter will not be looked into but anyway I am at the peak of of closing this case.Just awaiting for the one move and trust you in me your attorney’s will make that move because whether they win or loose someone has to pay them and it is not going to be me and they are on that wageon just for the money,everything was sorted out I paid you guys before time I get an sms thanking me and what is happening now because of asill mistake of your attorney everything will be exposed,well that comes at your cost.Ball in your court your play just be carful of your next move because I never ever tell my opponents
or even my parents what my next move will be.Your mind is like a weapon always keep it loaded they say but I say keep it loaded and ****ed one up all the time because you will never know when you need to use it.I use it often best in my interest.Chow for now ref numbers as follows ***6 and C-***6 here it is nobody trust you in me will call I will just get a mail case finalized without human intervention and closed,why I bother to do this as I said almost finished building the perfect case and from an accurate science point of view a precise and and closing statement as a metaphor behond the metaphysical realms and spheres of the Law of this country and companies like yourselves who think you above the law.Nobody is in its absolute moral form absolutely not.I await your response eagerly thank you most kindly and assuring you of my best attention at all times always.
PS
PragasenSoobramoney S's update18 Aug 2021, 23:58
Reviewer Update
Actually more than a year ago and we still doodling on the same aspect.Kindly do the math,ok you have thousands and thousands of clientsto take care off and come up with answers.I have just You your attorney’s to deal with how much off mytime I invested to make doubly sure that this whole scenario will not blow up in my face,think about that for a little I have lots of time lots and lots Actually I really don’t know what to do with my timebesides research.You think I came this fare to lose the WAR maybe lost some battles collateral damage but the WAR I will win for sure once the grave of worms starts coming out.Kindly note that this is no threats by all means just using my freedom of speech at liberty to voice myself and what I believe is true and binding.
Absa
Absa's reply19 Aug 2021, 10:06
Official
Dear Pragasen Soobramoney

Thank you for the posting.

Please refer to our email sent to your personal email address.

We do apologise for any inconvenience caused in this regard.

Kind regards,Rezona Louw Group Customer Care 
PS
PragasenSoobramoney S's update19 Aug 2021, 12:14
Reviewer Update
Afternoon trust you well.I have received your electronic mail.How much more clearly can I voice myself.I think I was clear enough when I said I refuse to communicate with Ms Vijoen and the reasons clearly out lined.I am of the impression that one has not read this message typed out on this platform intensively and with discretion.I mentioned it twice that I do not want to converse or communicate with Ms Vijoen whatsoever,all you doing is just adding liquid gas to the fire.Please I voice myself at a higher decibel,not shouting,I don’t want but need to communicate with someone else on a higher salary bracket than Ms Vijoen and will absolutely honor you if you can get a true South African to communicate with me been of original culture of this country.I only hope as I asked let’s communicate on this platform,why not let the whole world be the jury,I think it’s fair why hide our communication within ourselves,this is exactly what this platform is for.Please kindly respond and aorry to use bold lettering because someone is not reading carefully enough I DON’T WANT OR NEED Ms Vijoen to make contact with me IS THAT SO HARD TO UNDERSTAND.PLEASE READ CAREFULLY OR I DON’T MIND even it is my personal information I will put up all the pdf files on ABSA’s documentation which was sent to me by the Banking Ombudsman and I will pin point all the errors make,but I was going to use that as a last resort leave alone the media.Please using this same platform,go onto Norlam Attonerys and have a look from an scsi point of view their ratings it is absolutely pathetic and disgusting,this is just mediocre vocabulary I am using to describe their character on indolence.Please kindly read my write up about them and they never ever responded or respond.I called them once they simply could not understand,action or take my call with an accurate answer of simple questions,they seem to have an internal transfer line to you CEO call centre thats where I ended up the last time.It is a ******** offense to play or imply your are an attorney when you just a debt collector working for an attorney.Please it is like pointing you index finger at someone it is a ******** offense.Ok maybe their company does not know the different aspects of studying Law in South Africa.Actually some States in the USA attorneys are called Dr’s of Law.I conclude your turn.
Absa
Absa's reply20 Aug 2021, 07:40
Official
 Dear Pragasen Soobramoney

Thank you for the posting.

Please refer to our email sent to your personal email address.

We do apologise for any inconvenience caused in this regard.

Kind regards,Rezona Louw Group Customer Care