CT
Cathrine T
1 reviews | Active since Oct 2018
28 May 2025, 11:32
Disappointed with Absa Retail Services client service
Good day I’ve been a loyal Absa customer for years.
I failed to get a cession letter from Absa’s Jean Bentley after numerous attempts.
He was keen to assist in the begging but is not responding to my emails alerting that there was no attachment letter in a received email.
I have also tried to call on several occasions but to no avail.
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Absa's replyOfficial
28 May 2025, 12:57Dear Cathrine Thamane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply28 May 2025, 12:57
Official
Dear Cathrine Thamane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw