1 reviews | Active since Apr 2015
Disappointed with Absa
I bought a car 4 july 2018 from rite wheels financed under ABSA .. I realized the car was not in good condition the following day and i told the dealer the following day that i wasnt happy with the car i dont want it anymore they said they cant take it back the only thing they would do is to take it to the mechanic ..they did take it in but i was still not happy ..the car still had problems i even sent videos to the dealer they ignored me .. I was later told it's not their problem but I must lease with the mechanic .. I decided to take this up with Absa ..i sent an email to absa (***) on the 10th of july 2018 he also said no they dont want to cancel the contract .. I was left with no choice but to keep a car I was not happy with.I never received the service book , jac and spare wheel and they had promised that they would send it to me. after i complained i never recieved those..offer to purchase and contract amounts were not the same and i had also traded in my toyota yaris ... 29th of Jan 2019 I sent an email to *** that rite wheels has blocked me everywhere I don't have the service book and jac and wheel..i needed the book cos the car was due for service ..he told me that the dealer closed down December 2018 ... ..on the 4th Feb 2019 I called Impac to get the car serviced they told me that they recieved my contract from Impact but no money was paid to them so had no cover..on the same day I sent *** and email to say my car was not covered for service plan paint protection..Tyre warranty and warranty and I'm paying for these things and they are included in my monthly installment The purchase price for the car was 104343.48..R1739.13 for Datadot..7728.28 for netst*****rvice plan R2575 ..another service plan of R7712.62 .licence and reg 3000 which came to R165133.51 including vat of R21147.85... he said there's nothing he can do on his side cos the dealer did not pay impac warranties... I ended up using my own money to service the car ... on the 18th sep 2019 i escalated the matter to ***ca...... she said she would investigate..I waited for months ..I sent another email to her on the 6th of Jan 2020 .. there was no response... I again escalated the matter to ***ca on the 26th of May 2020 she also said she would investigate ..She never came back to me .. money was still deducted for services I didn't have and I couldn't afford paying for the car and servicing the car cash .. 2021 I recieved a call that they repossessing the car .. I told then I can't afford to pay .. I ended up being under debt review... ..I couldn't afford anymore i had no income... but I tried paying under bad debt.. in Feb 2024 I was in arrears and they said I should bring back the car they fetched the car..20/06/24 they said I still owed them R 82.650.64 after they sold the car ... I paid the car from 2018 including the service plan and warranty and paint and Tyre till 2024 for services i did not have .. they took back the car and they say i must till pay them. I have been receiving emails from lawyers to pay back this money I told them I can't pay for services I never had I escalated to absa again on the 11 Feb 2025 they still didn't help me and closed C-***4..I need absa to reverse the money I was charged...I was charged 2565.22 for a service plan .another 7712.62 for another service plan . I was charged R4130.43 for paint protection ...4130.43 for Tyre warranty ..warranty 8626.09 for warranty ....I am very disappointed I took back the car cos I cant afford it anymore but I'm being harassed by lawyers ... I never had these services.. I don't know wat to do anymore plz help .. I regret the day I bought this car ...
