Disappointed with ABSA

On Monday, 16 November I deposited R1600. 00 into the ABSA atm at the Somerset Mall. Upon concluding the transaction the atm dispensed a receipt indicating that the transaction was unsuccessful. I immediately went to the branch opposite the Somerset Mall to report the matter. The consultant assisted me in a very professional manner. She provided me with a case number (C-***6). She also advised me that the case would be resolved within 5 to 7 working days. It is now 14 days later and the matter is still not resolved. I have made 6 calls to the ABSA complaints center between 20 and 27 November. On Friday, 27 November I was advised by the call center consultant that the case had been resolved and that I should go and collect the money from the branch where I lodged the complaint. Upon arriving there from Kuilsriver I was advised that the matter was still not resolved and that the person handling the matter was off. Again the same consultant at the branch assisted me in a very professional manner. I expressed my displeasure over the fact that I had to pursue the matter from my end as well as over the fact that I had to drive especially to the branch for no reason. I also advised the consultant that this will affect the school registration for 2021 of the person on whose behalf I had made the deposit. Especially since the deposit was time sensitive. She undertook to have the matter resolved today, Monday, 30 November. To date I have not received any feedback from ABSA.