NJ
Nadine J
1 reviews | Active since Mar 2020
18 Jun 2021, 18:47
Disappointed service
I got a call from a lady advising me they going to increase my life insurance policy I agreed to what she said and she advised me I will not lose my current policy I have build up yet today I get a letter saying my policy is canceled what **** is this is this how u tread ur people who have been with you for years
I tried calling the call Centre with no luck
Thanks absa life for making me lose my policy
Completely disappointed
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Replies (1)
Absa's replyOfficial
21 Jun 2021, 11:40Dear Nadine Jonathan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's reply21 Jun 2021, 11:40
Official
Dear Nadine Jonathan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care