disappointed loyal customer

I am writing to formally lodge a complaint regarding unauthorized transactions that have occurred on my ABSA account. A total of R11,000 has been withdrawn from my account through several transactions executed via cell phone banking. First and foremost, I would like to clarify that I do not have the ABSA mobile banking application installed on my phone, nor am I registered for such a service. Consequently, I find it deeply concerning that transactions have been carried out using mobile banking without my knowledge or consent. This issue dates back to 2022, and since discovering these unauthorized transactions, I have taken several steps to rectify the situation. I have lodged a formal complaint with ABSA ***** Department and have also filed a case with the South African Police Service (SAPS) in Atteridgeville. Despite my efforts, I have encountered significant challenges in resolving this matter. Despite assurances from ABSA that they would investigate and provide a resolution, I have not received any tangible progress. Promises of call-backs and follow-ups have yielded no results, leaving me frustrated and financially compromised. I have diligently followed up with both ABSA and SAPS, yet the issue remains unresolved. It is important to note that as a pensioner, every cent matters to me, and the loss of R11,000 has had a significant impact on my financial well-being. The unauthorized transactions include the purchase of prepaid electricity, among others, further complicating the matter. I have provided ABSA, SAPS, and the Ombudsman with all necessary details pertaining to these transactions, yet the resolution seems elusive. I urge Hello Peter Complaints Team to intervene in this matter and facilitate a swift and satisfactory resolution. My primary objective is to recover the funds that have been wrongfully taken from my account and to hold those responsible accountable for their actions. I appreciate your prompt attention to this matter and look forward to a favorable resolution