Disappointed in your claims department. Then you come up with multiple excuses!!!!!! Different ones at that. Sies!!!

I'm utterly appalled, by the claims department. Pathetic. My mother has been a custoner with you guys for iver 10 years now and, this is how you treat a loyal customer ? I'm very disappointed. Firstly you guys accused her of getting other suppliers to fix the damage that was caused by a supplier you provided, when we made our first claim in 2011. We've called you out four times, in which the people you provided us with clearly didn't fix the issue. Then it took about 2 months to give us feedback on the claim ? Then you lie and say the only record you have was the one in 2011 what rusbbish is this. The tactics you have just so you don't fix the mess you guys created. So why fix it in the first place if now the new excuse was we don't cover it? Why all these stories........ WHY?????????? I'm in shock.