Disappointed in the service

I app**** for a personal loan in December.. I got a response from absa on a amount more than I app**** for and I emailed wanting to know why the interest is so high. I received a emailed confirming some one could call me.. I emailed the next day stating no one as made any contact and until today I have still not received any response however they stil effected my credit score by running checks without any intention of helping me and now I'm stuck with a dropped record by 52 points and cant do anything else.. Pathetic service.. Will be closing all my accounts with asba.. And going to FNB they seem to be more helpful