Disappointed in the lack of urgency and accountability

I called the call centre 4 times today, i end up telling the agent my entire story only told be told sorry you in the wrong department, i then get placed on hold and hope the line doesnot drop. Eventually i get through to home loan department a lady by the name of Ruwaida picks up, again she listens to the entire story but then tells me she cannot help and she will give me the supervisors direct contact number. The number i was given is *** when i dialed the number doesnot exist. In my time of desperation can you imagine how i felt as a client. Being a loyal client for years and the one time when i need support you guys have turned your back on me. I had to make a fifth call again at my expense to get the supervisors correct details, then i was told he will call back Simon Khalo, and he call me back, again i started my story from scratch and then he tells me there is nothing he can do, he will have to investigate further and listen to all the calls etc. I have sent all the interactions between myself and Ditebogo, why are you guys dragging this matter. I am at risk of losing my property, i just need someone to take this seriously and dedicate the time to help me get sorted today please.