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nicky H

1 reviews | Active since Oct 2016

06 Sept 2017, 14:41

Disappointed in ABSA BANK

I app**** for a mere R60, 000 extended bond on an existing bond of R600, 000 and my property is worth R2.5 mil. My application was denied because of a couple debit orders that didn’t go through even though I settled them a couple of days later. I am not on ITC, I am not in arrears with any of my credit accounts and I have a good credit rating and the application is within my affordability. This is a fixed asset but I am seen as a risk! I have had my bond for seven years with ABSA and I have never failed to pay a bond installment. Not only did they deny the application they didn’t even offer a reduced second bond. It took them three days to reject the application after I had to phone and check on status of my application.

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Replies (2)
Absa
Absa's reply07 Sept 2017, 09:29
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply07 Sept 2017, 16:05
Official

Thank you