Disappointed first time Absa client

I recently opened an Absa bank account via the app from the playstore and it was so simple and easy ! I even set up card delivery at my place of work and everybody loves convenience.

I received my card and proceed to give my employer my new bank details for my salary - same was paid on Friday.

I attempted to make a payment on Friday 24/12/2023 & it failed due to " not verified , not identified" . I contacted Absa on Saturday morning and I was advised that my account has been blocked due to not submitting fica so I wanted to resolve this issue quickly as it was already the weekend and I needed to buy groceries. I was advised that I need to contact Absa Fica and this department was closed on weekends and reopens Monday. I contacted Absa Fica this morning and I was advised that they have picked up my marital surname and required my marriage certificate, proof of address and ID copy. My reason for posting this review is because as a first time client of Absa I am really disappointed that my account was blocked without ANY notification despite the account being opened for 2 weeks. Absa had ample time to inform me but failed to do so. They further failed to send me any requests for documents? If I had not called Absa I would not have known these documents are required.

I am very disappointed and unhappy with the service as my salary is being held by Absa for something that could've been resolved way before.