Disappointed

Item: Absa
Rating: 1
Author: Erika G

Super disappointed with Absa. I made an international payment from my account while traveling abroad. A week later, still no funds received and no response to any inquiry sent to Absa Forex. All this after their platform incorrectly derived correspondent bank....

Helpful (0)

Replies (3)

Absa's replyOfficial

17 Jul 2023, 09:20

Dear Erika Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsPravesh BejayAbsa Bank Group Customer Care

Absa's reply17 Jul 2023, 09:20

Official

Erika G's updateReviewer Update

19 Jul 2023, 15:56

Thank you to Pravesh and the Absa team for helping to resolve this- happy to say that my faith has been restored and the issue resolved.

Pravesh has kept me informed with regular updates throughout.

Erika G's update19 Jul 2023, 15:56

Reviewer Update

Thank you to Pravesh and the Absa team for helping to resolve this- happy to say that my faith has been restored and the issue resolved.

Pravesh has kept me informed with regular updates throughout.

Absa's replyOfficial

19 Jul 2023, 16:32

Dear Erika

Thank you for the above feedback, much appreciated.
RegardsPravesh BejayAbsa Bank Group Customer Care

Absa's reply19 Jul 2023, 16:32

Official

Dear Erika

Thank you for the above feedback, much appreciated.
RegardsPravesh BejayAbsa Bank Group Customer Care