Disappointed

I made a Woolworths online order on Sunday of which I canceled The funds are showing as uncleared (can’t access the money ) . The money was supposed to be in my account by now When I call the contact centre the lady tells me that it might take years for the money to be reversed . Imagine years !!!!!!!!! She then gave me an email and asked me to send an email to authorisations . I am still waiting for my money