TM
Themba M
1 reviews | Active since Aug 2021
10 Oct 2023, 13:27
Disappointed
In March/April 2022 I reported a geyser in my house and the plumber who fixed it game a report with faulty findings to give it to the bank for immediate attention. Until today the bank never responded to me in all my attempts. I don't even know the risk I and my family are in residing in this house. The bank decided to ignore me even when I asked them to advise if I can find an expert to look into the findings at my own expense. No response until today. It is exactly 1 year six months now.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
10 Oct 2023, 14:36Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply10 Oct 2023, 14:36
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
TM
Themba M's updateReviewer Update
10 Oct 2023, 15:46Thanks. Additional information has been forwarded.
TM
Themba M's update10 Oct 2023, 15:46
Reviewer Update
Thanks. Additional information has been forwarded.
Absa's replyOfficial
10 Oct 2023, 16:06Thank you.
Best regards,
Absa's reply10 Oct 2023, 16:06
Official
Thank you.
Best regards,
TM
Themba M's updateReviewer Update
17 Oct 2023, 08:52Your respond is very disappointing I must say. To me it sounds like you didn't understand my request to you and you also don't care
TM
Themba M's update17 Oct 2023, 08:52
Reviewer Update
Your respond is very disappointing I must say. To me it sounds like you didn't understand my request to you and you also don't care
Absa's replyOfficial
17 Oct 2023, 09:54Dear Themba
What was your request?
What was your request?
Best regards,
Absa's reply17 Oct 2023, 09:54
Official
Dear Themba
What was your request?
What was your request?
Best regards,