Disappointed Customer : Ref ***

On the 10 February 2016, I made a claim for lapa damage caused by strong winds. I was given a ref number ***. A contractor was appointed and arrived at my home a week later. I called ABSA on the 22 Feb to follow up on my claim and was told by Nkuna Mikatelo, that the contractor made a report that my lapa was not maintained properly, this despite me telling him my lapa was brushed 3 years ago, I found his report rather strange and its any businessman's guess why one would make such a report. Mikatelo told me that ABSA would only cover damages that were caused by wind. She advised me that a cash settlement for the damages would be paid out. I accepted that cash settlement form which was emailed to me the same day 22 February. On the 24 February I returned the signed form via email to Mikatelo. I appointed my own contractor to fix my damages and I was awaiting payment from Absa. I sent an email to Mikatelo on the 28 February, to find out when can I expect payment, there was no response. I emailed again on the 1st March, once again no response. I have a contractor working on my Lapa and I have to fork out my own funds to pay him, Please ABSA when can I expect payment? Please...