Disappointed client of Absa

I am an Absa client for many years but had the unfortunate experience of being *****ed. I reported the matter as soon as I realised it and very clearly told the ***** specialist to block all my accounts and credit card. To my disappointment the Monday after reporting the ***** I noticed a transaction going through my credit card. When I called Absa only to be told the card was not blocked. It is very disappointing if people do not listen to instructions. Secondly, Absa never bothered to contact me even once. I had to constantly call for an update. Even during the ***** transactions not once had anyone called me from the ***** department. It is scary to think that one's money is not safe in the bank. When requesting details of the *****ulent transactions the bank consultant will tell u of the POPIA act but what about POPIA when the *****ster had access to all my details including my ID number, bank account details, bank card details. They also have the audacity to charge me interest on my credit card despite me paying my outstanding balance in full. When I called the credit card division no one could assist me. They do not understand my query and cannot respond. Sad to say these are the people employed for customer service.