Disappointed Client.

I visited an ABSA branch on 31/12/2021(Southgate) to withdraw money from my son's investment account. I was advised that the FICA on his account is not in place and they advised which documents I need to bring. The money was released with a penalty as I didn't put in notice prior. I could not withdraw the money because of the FICA that was not in place. On 08/01/2022 I went back to the bank with my FICA documents, this time I visited a different branch as I was in that area(Protea Gardens) It took a lot of back and forth that I had to do in order to be helped. I was in the branch from 09:00 until 15:00 and still, they had difficulty in assisting me. I was then assured by the manager that all will be fine. I left the branch only to be called two days later and was advised that FICA failed due to an error on their side, however, they will fix it. Nothing happened. I called ABSA action line to report the matter and was provided with reference - C-***5. A day later a guy by the name of Talent, called me. Firstly he called me by a different surname, I advised that he got the wrong number, he then asked whether I'm not the mother of (he mentioned my son's name) I said yes, however, my son's surname is not that and I corrected him, he then called me on my ****en surname and not my current surname( now that is incompetence right there) I proceeded to listen to him until he said I must come back to the branch to have everything done over again, Is that not enough to flip a coin. My time wasted, my petrol was wasted, money that was borrowed to replace the money couldn't get from ABSA.....yeah right...and we say our money is safe....I don't trust that so much...