Disappointed client

Yesterday i accidentally locked my keys inside the car after work. To my knowledge i am insured with Absa, mind you the insurance was automatically without my consent as i had purchased a car then was financed by Absa and i decided to take out insurance with King Price. 3 Months down the line, Absa starts debiting me for a car insurance as well, now i found myself paying 2 insurances. As i am an Absa client, i decided to cancel King Price and remain with my bank insurance, not even knowing what i'm covered for as nobody bothered to explain. I called Absa and was advised that i am covered with AIP whom i don't even know because ABSA decided to put this insurance on my account, they then transferred my call to AIP and they advised that i have a comprehensive cover with them. Yesterday when i needed help, i was on the phone for more than an hour, whilst consultants were transferring me from pillar to post all of them telling me that they no longer assist with AIP assist, the very same insurance company ABSA decided was good enough for me, today Absa tells me they can't assist with anything. One of the consultants even said she is trying to google AIP's number because the one they have is not going through, but nothing was coming up on google. I have been failed by Absa, TCF was not app**** at all and i am taking this matter to the FAIS OMBUD because i had to pay the locksmith my hard earned cash in this difficult time of January. When i finally got my phone, the AIP IVR machine advised that they work from 8AM-4 PM. What about my emergency, what if something bad had happened to me whilst i couldn't get hold of the insurance company Absa registered for me.