Disappointed client

Absa u guys have disappointed another client I have app**** for credit and I have sent my documents so many times and u guys are constantly bombarding me with messages about incomplete order ,I received another message to go into the store I took off from my job and go into the branch and only to find out they cannot assist me!!! I am a new client is this how u treat ur client?

In the branch my order was accepted but u guys are still holding my order for no dam reason. I have submitted all my documents and u guys are asking me to process my order online so then what are the online guys doing ? I received no call to explain me anything it's been over a week sort this out immediately because I will lodge a complaint to the ombudsman for all the misleading sms's that u guys are sending aswell as making a client to run around for no dam reason!!