Disappointed

I am highly dissatisfied with ABSA. I am currently overseas and for the last 2 weeks I have been unable to draw cash from any ATM's in Myanmar and Thailand. I had pre-selected my cards for international use before my trip and called into ABSA to confirm all was in order. But absolutely no luck with various ATM's over here. Thankfully I could transfer money to my Capitec account and draw money using their debit card without any issues. Another problem I had was that I have been unable to action any online purchases here using my credit card as the 3D secure code gets sent my sms which is not received here. When I finally received an email back from customer care after having to follow up again, my only option was to call the customer care centre. Why do you not have facilities to change your 3D banking option for your receiving of codes on your banking app? When I also went to ABSA to confirm what all needed to be done prior to my trip, the consultant never even checked about the setup of my 3D secure option.

I am highly dissatisfied with ABSA and will not support this institution further. As soon as I get home, I will be closing all my accounts.