MN
Mayenziwe N
1 reviews | Active since Mar 2014
08 Jan 2020, 09:55
Disappointed
I have been trying to get someone to assist me with my Bond but till today I have not had any response or assistance. I have been making several phone calls to ***no help also. These are the reference numbers I have been given since I started enquiring about my huge concern: C-***7, C-***5, C-***7, C-***7. I don't believe that after so much attempt to communicate no one is available to assist me as a reputable client I am trying to doubt ABSA and I regret the day I decided to take a Bond with ABSA and I am thinking of taking legal actions now because I have so much proof that I tried to communicate with you.
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Absa's replyOfficial
09 Jan 2020, 06:53Dear Mayenziwe Nombela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Jan 2020, 06:53
Official
Dear Mayenziwe Nombela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care