Disappointed

I had a old cheque account which was suppose to be closed when I opened the new one at the ABSA in Greenacres Port Elizabeth the old account was not closed and it had an outstanding balance for about R1200 it when on for a few years .Absa does a journal Debit of R1000 April Last Year 2019 then wait another Year in March 2020 to do another Journal Debit for R2000 when I asked them why this just take the money without notification they tell me there is no external arrangement made to pay it and they reserve all the right to take the R2000 now my balance is R152 why don't you they just take everything while they reserve the right to just do what the want on my account right . I will be paying the balance outstanding and be closing my accounts with ABSA I am deeply disappointed with them since being a client of theres nearly 8 years I do not recommend anyone to do business with them ,there is no reasoning with the ABSA COLLECTIONS DEPARTMENT .