disappointed by poor service from Absa

I have received We escalated this matter to our credit card team and apologize for any inconvenience caused. In response they've advised that that the application was declined due to your personal loan being in a recovery status. There is no debt review hold.a response from Absa that the reason why they declined me for a credit card is

I have a personal loan with absa and i bank with them and its funny they utter such ******* that my personal loan is on recovery status whereas i bank with them and they debit from my account as soon as my salary comes in and have never not paid them.

this is disgusting that Vanessa Crowe will right back to me saying this as a case manager and not check this. im disappointed in Absa and me and my family will move away from them. simple they dont know what their doing and how to treat their loyal customers.