DISAPPOINTED BY POOR SERVICE

<p>my late husbands cheque accout is stll active and ABSA is still taking charges on the accout,i feel life ABSA does not care about their deceased customers.</p> <p>I was at the branch beginning of March,submitted all documents required to close my late husbands account.April weekend was frustrated and visited the branch again,i was told i should come during the week.I then took Annual day leave to sort out/get any feed back,I stood on the line outside before the bank opened so that i can be assisted first but i was on the phone for an hour with no assistance.11 may i went again i was put on the phone again and at last they answered,and said that they have never received any documents that were sent.we had to resent the documents again and i asked the lady who assisted me Luoise Putter to copy me on her email so that i can follow it up on my side.I tried to phone this number ***and no one pick up.</p> <p>So so tired of ABSA and its Deceased deparment.</p> <p>Regards</p> <p>Leah Makola</p> <p>***</p> <p>***</p>