Disappointed by ABSA at the very beginning of our "relationship"

Rezona,

i walked into ABSA's Hyde Park branch this morning at 11:55. There was no one at the reception and only one customer care agent able to assist)I stood in a queue (that only had me and one other person for the most part) for 45 minutes (this can be verified by watching CCTV footage from Cameras at the branch) before I was assisted. (This is beyond ridiculous)

Once assisted... my number was finally updated on your system (the consultant had me call premier banking's number and he spoke to them as well to help get the matter sorted- while on this phone call I specifically asked the lady if everything was sorted and if everything had been indeed updated and she assured me it had).

I received 3 sms's from absa while at the branch notifying me that my number had been updated on the system and that if this was not authorized by me, I should call back to report *****.

I walk out of the bank very irritated at how much time I have had to waste on this issue... only to get back to the office and try to register digital banking as well as cellphone banking and guess what? MY NUMBER HAD NOT BEEN UPDATED ON THE SYSTEM.

I call customer service once again from my office line only to be told that my number is STILL REFLECTING AS THE OLD NUMBER.

i am so exasperated! I honestly cant believe this!!!! as I am typing this, I am not able to transact on this account using my phone or the internet.

This is beyond bad customer service. To say I am disappointed would be a gross understatement

Had to go back AGAIN because thats the only way i could fix the issue and because of my job and having absolutely no time to spare I had to physically withdraw cash and deposit it into other accounts as and when needed and i have been charged HEAVILY for that despite the fact that under normal circumstances i would NEVER withdraw money from a credit card account.

Went to the branch, spent another hour there and finally had access to the app and i could see the balance and so forth.

Now fast forward two weeks later... im trying to make a payment to a beneficiary and i am told my limits are all R0 and i should increase them manually. I try to do that and the app wont let me so i call customer care once again only to be told that my profile has NO NUMBER on it now and that means i cant log onto internet banking on the computer. In order to have my number on my profile guess what i need to do? WALK INTO A BRANCH!!!!

Everytime i go to a branch i spend petrol money, i spend parking money and i dont even want to go into how much money i have spent on withdrawal fees because of the incompetence of the people that work here! 4 times now on the same issue!!!! LITERALLY!

i asked how i get notifications on my phone from ABSA and yet they dont have my number on my profile. I was told thats a seperate thing called notify me... I MEAN???? does this make any sense?? i want the same number youre notifying me with to be on my profile and you still need me to walk into a branch yet again????! this is absolutely ridiculous

I went into the Hyde park branch and after waiting and phone calls to the customer care line... the consultant walks out to tell me that they no longer have the function to be able to assist me within the branch. Excuse me?!! Only way they can help me is if I open a transactional account as well so I can link that to my credit card and in that way I will be able to get access to transact online with the credit card I have... wow! I said no. I won’t be bul**** into getting yet another account with this bank

I ask what can be done for me with regards to a banker and I’m told that I have to go to a branch with a private banker as they don’t have one at Hyde park
Shocking! So once again me.. the customer is made to spend more money and waste more Time because of the incompetence of the bank. I called customer care again to find out if this information was true... I was told I would have to speak to a business banker instead of a private banker as they could assist me. I mean? I can’t even get the correct information. Now as I type this I am at a branch that has a supposed business manager and I’ve been waiting for 30 minutes.... I’m disgusted. Honestly and utterly. I had to drive further because a bank that’s supposed to be about customer service wouldn’t serve me as the customer. I’m definitely taking this public. Absa has treated me like a second rate citizen and if anyone ever asks me if they should consider this bank my reply would be an emphatic no