SL
Shaz L
1 reviews | Active since Jul 2023
08 Jul 2023, 09:03
Disappointed by absa
I'm so disappointed with ABSA, It's been 4years now since they suddenly blocked my account due to reasons only known to them. I have submitted affidavits and yet over 4years no one has gotten back to me. The account has my lifetime savings and money I won from Wild Coast Sun, Lottostar & Hollywoodbets. Though my account is blocked, they keep on charging me monthly fees. For the past 4years I've had to hopelessly watch as they deduct their monthly bank fees. I've lost over R3000 in bank fees. No one from absa is willing to help me. So i guess I've just donated my life's savings to absa
Helpful (0)
Replies (8)0
Replies (8)
Absa's replyOfficial
10 Jul 2023, 09:29Dear Shaz Lelo, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply10 Jul 2023, 09:29
Official
Dear Shaz Lelo, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
SL
Shaz L's updateReviewer Update
10 Jul 2023, 11:41Alright, I'll wait for your feedback
SL
Shaz L's update10 Jul 2023, 11:41
Reviewer Update
Alright, I'll wait for your feedback
Absa's replyOfficial
10 Jul 2023, 12:34Dear Shaz Lelo, Your matter is already receiving attention as we speak. Thank you for your patience whilst we are attending to it. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply10 Jul 2023, 12:34
Official
Dear Shaz Lelo, Your matter is already receiving attention as we speak. Thank you for your patience whilst we are attending to it. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
SL
Shaz L's updateReviewer Update
11 Jul 2023, 20:13Still no feedback/resolution?
SL
Shaz L's update11 Jul 2023, 20:13
Reviewer Update
Still no feedback/resolution?
SL
Shaz L's updateReviewer Update
11 Jul 2023, 20:36Here are my details
Name: Miss S Sithole
ID No: ***
Acc Number: ***
Email: ***
Cell No: ***
Name: Miss S Sithole
ID No: ***
Acc Number: ***
Email: ***
Cell No: ***
SL
Shaz L's update11 Jul 2023, 20:36
Reviewer Update
Here are my details
Name: Miss S Sithole
ID No: ***
Acc Number: ***
Email: ***
Cell No: ***
Name: Miss S Sithole
ID No: ***
Acc Number: ***
Email: ***
Cell No: ***
Absa's replyOfficial
12 Jul 2023, 08:25Dear Shaz Lelo, I cannot reach you on the number you provided, please advise when I may contact you or provide me with an alternative number to reach out to you. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply12 Jul 2023, 08:25
Official
Dear Shaz Lelo, I cannot reach you on the number you provided, please advise when I may contact you or provide me with an alternative number to reach out to you. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
SL
Shaz L's updateReviewer Update
12 Jul 2023, 09:03You can reach me any time on this number
***
***
SL
Shaz L's update12 Jul 2023, 09:03
Reviewer Update
You can reach me any time on this number
***
***
Absa's replyOfficial
12 Jul 2023, 09:29Dear Shaz Lelo, I will reach out to you in the next 10 minutes. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply12 Jul 2023, 09:29
Official
Dear Shaz Lelo, I will reach out to you in the next 10 minutes. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,