Disappointed

I'm Disappointed with ABSA BANK, I want my money back and decided to change this bank to other back after been more than +_ 20years banking with them. Monday 2021. 09. 06 I withdraw my money from Absa atm machine and received partially amounts of money and received a receipt mentioned the axact amount I requested and I quickly use my cellphone to contact the toll free number while still at the same machine and I was told to go to the branch of which I drove to the branch and spoken to the lady by the name of Algra Ndou at 09:45 at Roodepoort Branch which she told me she is logging in a complaint and this complaint will be assigned to the investigating officer the following day and will give me a call the same day assigned a complaint and will take 5 to 7 days of investigation. I was given a case number C - ***1 even to this date I haven't received any call with my money I should use for some important emergency purpose. I should not struggle for my money as if I'm not their client and treat me as other wise person. I'm fed up with this treatment. My contact number ***.