SK
Shanty K
1 reviews | Active since Feb 2018
22 Nov 2023, 14:57
Disappointed at ABSA vehicle Finance
Honestly speaking these consultants from ABSA cant help you with anything, I was dealing with a debt review company some years back and I cancelled their services and I have been paying for my car via eft as ABSA confirmed that they wont be able to set up a debit order for me because my account still shows that I am under debt review, now I ended up contacting National Debt review and they informed me that ABSA can only set up a stop order.
I have sent emails to ABSA requesting assistance with setting up a stop order but I never received any feedback and their call center agents will just give you run arounds with no help. I constantly receive SMS's stating that I missed y payments yet I pay my car on the 27th of every month. This is really frustrating you canteen get help for something so simple
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Replies (3)SK
Shanty K's updateReviewer Update
28 Nov 2023, 11:55I am not sure if this issue will be sorted, my matter was handed over to Basani Hlungwane, which was on the 22/11/2023 which she requested that I send proof of account so she can assist with setting up the debit order, which I did on the 27th and on the same email I stated that I needed the debit to be effective on the 27th of December as I had already made a transfer from my account to the Avaf account, I then received an email from Basani stating that my debit order was activated effective 1st December, meaning that the email which I sent on the 27th was ignored or not read.
I was informed that I needed to send proof of payment, which is impossible to send the proof of payment because the transfer was made from my absa everyday account to my Avaf and with this being said I did not make an EFT payment which was going to allow me to download POP.
My account will be debit on the 1st of December yet I stated clearly on my email that debits should be effective 27th of December as this is my payment date.
I was informed that I needed to send proof of payment, which is impossible to send the proof of payment because the transfer was made from my absa everyday account to my Avaf and with this being said I did not make an EFT payment which was going to allow me to download POP.
My account will be debit on the 1st of December yet I stated clearly on my email that debits should be effective 27th of December as this is my payment date.
SK
Shanty K's update28 Nov 2023, 11:55
Reviewer Update
I am not sure if this issue will be sorted, my matter was handed over to Basani Hlungwane, which was on the 22/11/2023 which she requested that I send proof of account so she can assist with setting up the debit order, which I did on the 27th and on the same email I stated that I needed the debit to be effective on the 27th of December as I had already made a transfer from my account to the Avaf account, I then received an email from Basani stating that my debit order was activated effective 1st December, meaning that the email which I sent on the 27th was ignored or not read.
I was informed that I needed to send proof of payment, which is impossible to send the proof of payment because the transfer was made from my absa everyday account to my Avaf and with this being said I did not make an EFT payment which was going to allow me to download POP.
My account will be debit on the 1st of December yet I stated clearly on my email that debits should be effective 27th of December as this is my payment date.
I was informed that I needed to send proof of payment, which is impossible to send the proof of payment because the transfer was made from my absa everyday account to my Avaf and with this being said I did not make an EFT payment which was going to allow me to download POP.
My account will be debit on the 1st of December yet I stated clearly on my email that debits should be effective 27th of December as this is my payment date.
SK
Shanty K's updateReviewer Update
02 Feb 2024, 09:02After sending so many emails going back and forth with you still my issue haven't been sorted, I was speaking to Basani Hlungwane which she assured me that my debit will be active by January but still even to date my debits are still not active. I am being told by Absa consultants that I need to contact the debt review department just to make a simple follow up on my debit
SK
Shanty K's update02 Feb 2024, 09:02
Reviewer Update
After sending so many emails going back and forth with you still my issue haven't been sorted, I was speaking to Basani Hlungwane which she assured me that my debit will be active by January but still even to date my debits are still not active. I am being told by Absa consultants that I need to contact the debt review department just to make a simple follow up on my debit
SK
Shanty K's updateReviewer Update
02 Feb 2024, 10:54I have already made the an EFT payment today the debit cannot go off with the next two day.
Please there should be communication upfront to inform client with regards to issues like this
Please there should be communication upfront to inform client with regards to issues like this
SK
Shanty K's update02 Feb 2024, 10:54
Reviewer Update
I have already made the an EFT payment today the debit cannot go off with the next two day.
Please there should be communication upfront to inform client with regards to issues like this
Please there should be communication upfront to inform client with regards to issues like this