Disappointed and Inconvenienced by ABSA Bank

Very disappointed with ABSA Bank Regarding An Overdraft Application and Vehicle Debt Review Status

I recently visited an ABSA branch to apply for an overdraft facility. At the first branch I visited, I was informed that there was an issue with my ID. However, when i went to a second branch, my ID was accepted and i was even given a pre-approved overdraft offer.

Im now informed that the issue relates to a vehicle that was financed through ABSA in 2015. The vehicle has been fully paid up, and I have the latest settlement letter and all supporting documentation. The final settlement amount was paid directly to ABSA by me personally. I also completed the change of ownership process.

Despite this, i have been told that the vehicle is still reflected as being under debt review. This does not make sense, as the vehicle finance was settled in full through ABSA. It looks like no one knows what to do at the branches that I have been (Eastgate) Germiston and New Market Mall. Tried to contact the head office with no luck

I kindly request clarification on this matter and assistance in correcting any incorrect records as soon as possible.