Disappointed and frustrated with surprise online banking charges

My wife and I have had accounts with ABSA for many years. Recently I received an email from ABSA stating that I should get my tax certificate online. So I created an online account for this purpose. The online account SPECIFICALLY said that no transactions would be able to be done from it, that I could simply view transactions etc. After a few months, suddenly my account was blocked and when I inquired why, I was told that it was because I owed money for 'viewing statements online'. Ridiculous. Firstly, other banks do not charge you to view a statement from your own online banking profile. Secondly, there was no warning or indication that I would be charged any fee for it. And thirdly, my account was blocked without them even informing me about it. In the meantime my wife has been doing online banking with ABSA for many years, but suddenly she TOO was charged a fee for 'viewing statements online'. ABSA online banking has become so user-un-friendly that just trying to view your transactions is impossibly difficult. You end up clicking on 'statements' to try to view your transactions with no warning of fees charged. It is not fair as we try so hard to avoid extra charges. After this experience I am seriously considering closing both our accounts with ABSA. I would advise all online customers to scrutinize their accounts for these extra charges. ABSA DO NOT PHONE ME. YOU MAY EMAIL ME.