SM
Sinethemba M
1 reviews | Active since Sept 2019
05 Dec 2022, 13:07
Disappointed and frustrated with ABSA's service
My deceased mother had an investment with Absa. Our lawyer sent all the necessary details early this year. Our lawyer followed up with them in May and again in September and they advised that the matter was being escalated. We called again today and were advised that they are awaiting feedback from FICA and Masters Court. They couldn't advise as to how much longer we'd have to wait or provide any other details regarding the matter. We asked them what documents FICA and Masters Court is awaiting, they said they couldn't disclose that due to confidentiality. Mind you they were speaking to the executor (My brother).
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Replies (3)
Absa's replyOfficial
05 Dec 2022, 16:11Dear Sinethemba Magi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply05 Dec 2022, 16:11
Official
Dear Sinethemba Magi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
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Sinethemba M's updateReviewer Update
08 Dec 2022, 07:36Thank you for the response. Absa emailed me on Monday requesting for certain documents which I sent Tuesday morning and have not received any other communication from them since nor has the executor.
SM
Sinethemba M's update08 Dec 2022, 07:36
Reviewer Update
Thank you for the response. Absa emailed me on Monday requesting for certain documents which I sent Tuesday morning and have not received any other communication from them since nor has the executor.
Absa's replyOfficial
08 Dec 2022, 11:43Dear Sinethemba Magi Thank you for your posting.
We have received the documents and are liaising with the executor of the estate.
Kind regards,Group Customer CareRezona Louw
We have received the documents and are liaising with the executor of the estate.
Kind regards,Group Customer CareRezona Louw
Absa's reply08 Dec 2022, 11:43
Official
Dear Sinethemba Magi Thank you for your posting.
We have received the documents and are liaising with the executor of the estate.
Kind regards,Group Customer CareRezona Louw
We have received the documents and are liaising with the executor of the estate.
Kind regards,Group Customer CareRezona Louw