AA
Alexandrea A
1 reviews | Active since Mar 2016
29 Apr 2021, 11:38
Disappointed and frustrated
Worst service ever!!! I sent through a request on the 06th for details to be updated and follow up emails yet no one has bothered to get back to me. You waste airtime calling in, speak to agents who take forever to assist or cannot hear you and they don't even call you back! It is now the 29th I still have no idea if debit will go off the correct account which will obviously affect me negatively if it doesn't!!!!
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Absa's replyOfficial
29 Apr 2021, 13:36Dear Alexandrea Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply29 Apr 2021, 13:36
Official
Dear Alexandrea Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care