Disappointed and dissatisfied client - Service Failure

I am very disappointed with the service received from ABSA for the past few months.

I’ve been trying to close my account due to service delivery and it seems as if no one wants to assist me with this.

There is a stop order running on my ABSA Cheque account and I’ve tried to close all my accounts with ABSA before the debit date. Numerous emails was sent and all I got was automated responses with no call back from any agent.

I’ve called in numerous times, but I am on hold for more than 10mins every time I call in and I feel that your holding time is pathetic.

Eventually I called in on the 03 May 2018 and I was on hold for more than 10mins again and eventually someone tried to assist me to close my account. The agent than informed me that I have bank charges of R279.00 which I need to pay in before I can close my account and I informed him that I cannot be kept liable for those charges, because I’ve sent emails to ABSA to close my account with no response whatsoever, the only response I got was automated responses and numerous calls were made, but I was on hold.

The agent transferred me to the dispute department where the call was then cut with no assistance.

This is one of the reasons why I want to close my account with you, I’ve been with ABSA for more than 10 Years and this is what one gets.