Disappointed and angry customer

To give you an indication of the inconvenience ABSA has caused me. I am unable to buy groceries and electricity. I have no access to my own money. Do you guys see that winter is now in effect......well imagine a winter where you have no electricity no food no ways to keep warm or take care of your family.
Everytime I call into to follow up the status of my account I'm told sir it take 5 working days....so for 5 days my family and I must be in the cold and dark.
The most basic of things I can't do
Everything that ABSA asked me to do I did it last week I was told dnt worry Mr Khumalo by the new week you will have received your funds. It's now 1 full week that's 7 days 7....long days that I have been locked out of my own money.
So when you write to me and say "We apologize for the inconvenience" think to yourself this that for you it's an inconvenience to have me write a bad review on hello Peter and post on ALL my social media platforms how poor the service I'm getting from ABSA is but for me it's a question of life en death.....having to ask friends and family for money just to buy food for yourself and have to sit in the dark and cold.
It's like ABSA dose not see me as a person as a human being all they see is someone to whom they can hold by the ***** and say "5 working days"
Dear ABSA......please know that the money you are withholding from me supports two people over the age of 60 who are diabetic it supports a wife and an unborn baby...it supports my unemployed sister and her 2 kids. This isn't about me it's about 7 other people who are suffering because you ABSA want us to wait 5 working days that is the inconvenience you ABSA are causing me.

I called this morning again asking when will my funds be released again I was told that same thing. . . . This isn't how you treat people

I spoke to a consultant by the name of Manthe Phanyane. She informed me that the reason for the delay in the releasing of my funds was because from ABSA side my information was captured incorrectly.....like I am at a loss of words.

1stly I logged my refund last week Thursday it was approved last week Friday. I was told it will take 3 days then when I call to follow up I speak to a VERY rude ABSA agent. Now a full week laster I am told by a ABSA consult that my information was captured incorrectly and that she has escalate my issue but it doesn't change my situation. I am beyond frustrated honestly