Disappointed and angry

Good day.

I'm very disappointed with the service I received from Absa regarding the overdraft charges that were meant to be sorted out. I was promised that the account would be changed back to the initial student account and the unsolicited charges would be returned to my account. To my astonishment I receive an sms today stating that I'm overdrawn once again which clearly proves that the account has not been changed back. And what is more baffling is how long do I have to wait for the VEREENIGING Absa branch to reimburse the charges that were discussed a month ago!

I am utterly upset with absa to the point of wanting to close the account with IMMEDIATE effect.

Portia Kharoli