KN
Kalena N

1 reviews | Active since Dec 2015

08 Dec 2015, 06:22

Disappointed and angry

I app**** for a credit card a month ago. I have still not received the card! <br> I was approved and accepted the quote 3 weeks ago. I was told after repeatedly sending through the same docs that it has not yet been FICA yet last week I was told the card went in for printing. What the hell is going on?<br> It does not take so long for this service. <br> <br> I expect my application to b finalized and card sent to me by this Friday. <br> <br> I needed the card to pay urgently for my studies. <br> <br> The service was terrible and no one there knows what is going on.<br> <br> It's disgusting that such a reputable company can offer such service.

0
Replies (1)
Absa
Absa's reply08 Dec 2015, 08:09
Official
Hello Anonymous6,

Thank you for bringing this matter to our attention. We definitely don't want to cause you any distress or inconvenience.

Be assured that this is being dealt with and given urgent attention.

One of our resolution consultants will contact you shortly to resolve your complaint.


Regards,

The Virgin Money Team