Disappointed after reporting an unoathourised deduction in my account but no action are taken

I recently lost R900 due to a **** and was extremely disappointed with how Absa handled the situation. Despite reporting the issue promptly and following all necessary procedures, I felt that the support I received was lacking. I expected better ***** protection and more proactive assistance in recovering the funds or investigating the case.

As a customer, I trusted Absa to keep my banking secure, but this experience has shaken that trust. I hope Absa reviews its ***** prevention systems and improves customer service in situations like these. Losing money is bad enough, but feeling unsupported by your bank makes it worse.