DISAPPOINTED..ABSA not wanting my business

i am a lifepolicy holder with ABSA since 2010. The service and lack of communication has been shocking.<br> The staffmember whom i dealt with in 2010 passed away a few years ago already BUT STILL his details appear on letterheads (shocking!!).THe second staffmember whom i had dealings with no longer work at the branch, but i had no communication as to who my next contactperson would be.i have sent emails and made a personal phonecall on Friday 11 Sept to the branch to ask for assistance, and NO reply yet.very very disappointed.