Disappointed

I am absolutely disappointed with the lack of service from Absa in Cornubia Mall. I paid of my vehicle finance early and when I called the contact Centre I was advised that the document for change of ownership will be sent to Absa Cornubia as per my request in 5 days time. To date I have not received my documents, when I called the contact Centre I was assisted with the number for DSV and the contact number for Absa Cornubia. To my surprise my documents were received on the 22/02/2021, signed for by a M Shembe but surprisingly no one from the branch has contacted me to advise me that my documents are there. I have made several attempts to call them but they don't even answer their phones. This is absolutely disappointing