Disappointed!!!!

Absa doesnt know what they are doing. I was on the covid relief plan for 3 months on my personal loan. They still subtracted the debit order each month whereby I need to phone them to reverse it. Now for the last 3 months they subtract all 3 months payment at once and every month I need to phone them to reverse 2 months payments. I get calls from lawyers to pay the outstanding amount. After explaining in detail about 4 times to them they still ask me when I am going to settle the outstanding amount. I need to carry the costs of all the unpaid debit orders due to their incompetancy. Is there someone that knows what they are doing in Absa