MM
Mbalenhle M
1 reviews | Active since Mar 2017
04 Jul 2022, 14:06
Disappointed
My mom claimed for our broken geyser via email on 24/06/2022 but by 28/06/2022 nobody had gotten back to us. So I called the call Centre. I was told that there was no claim made. I gave them the case number, the agent said that it doesn't exist. She said that I must call again and claim again. I did. Today is 04/07 and still nobody has contacted us. Money is debited from the account every month without fail. So disappointed
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
04 Jul 2022, 14:52Dear Mbalenhle Mthethwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's reply04 Jul 2022, 14:52
Official
Dear Mbalenhle Mthethwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw