Disappointed

I took out credit protection when I bought my car with Absa and I remember specifically asking the agent if it covers me for retrenchment and the response was YES. I now received my documents and see that it only covers me for death. I called *** requesting a copy of the sales voice log and the couldn't assist me, they told me to call *** and when I called that number, they transferred me and made me hold over half an hour and the response I got was that they can't give it to me, I must speak to Absa vehicle finance. I am being throw from pillar to post. I want to lay a complaint- I feel I was mislead, please can they investigate this and provide me with a copy of the sales call. Is that too much to ask for? is there anyone who can help me? Please do not respond via email, just contact me on my mobile.