CB
Chriss-Tina Bosman
1 reviews | Active since Feb 2015
30 Dec 2016, 14:05
Disappointed
<p>I've been with ABSA since I can remember, my grandfather still opened my account for me but I'm very disappointed in ABSA today. Due to unfortunate circumstances, I had to close my account. The cheque account that I wanted to close has a current balance of R56.15, then I was told that I need to pay another R35 on top of the current balance to close the account. As far as I know none of the other banks charges for a closing fee to close an account. I don't think it's right to ask more money to close an account that I haven't used for over 6 months but I have been paying banking fees every month. This looks like a deterrent for people not to close their account to force people to keep their accounts. I would like this sorted out as soon as possible, please. </p>
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
30 Dec 2016, 14:35Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply30 Dec 2016, 14:35
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
CB
Chriss-Tina Bosman's updateReviewer Update
30 Dec 2016, 15:16Thank you, Vanessa will be waiting for your response.
CB
Chriss-Tina Bosman's update30 Dec 2016, 15:16
Reviewer Update
Thank you, Vanessa will be waiting for your response.
CB
Chriss-Tina Bosman's updateReviewer Update
04 Jan 2017, 11:52Rey from ABSA called me yesterday and sorted everything out. Thank you so much for your good service and sorting this out for me. Appreciate it.
CB
Chriss-Tina Bosman's update04 Jan 2017, 11:52
Reviewer Update
Rey from ABSA called me yesterday and sorted everything out. Thank you so much for your good service and sorting this out for me. Appreciate it.
Absa's replyOfficial
04 Jan 2017, 14:35Dear Customer
It is with Great pleasure to Be of assistance
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply04 Jan 2017, 14:35
Official
Dear Customer
It is with Great pleasure to Be of assistance
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,